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+7 495 204 19 45

FAQ

faq

How early do I need to book my transfer?

The earlier the better. The best time for booking is 24 hours before the trip.

faq

Can I make a booking on the phone?

No, you can only make a booking on the site.

faq

How can I change or cancel my reservation?

To change or cancel your order just call us +74952041945 or send e-mail to supertransfer24@gmail.com.

faq

How much should I pay extra in case of traffic jam?

You have nothing to pay extra. Our prices are fixed, no matter how long is your airport transfer.

faq

How to pay for the pet transportation?

You do not have anything to pay extra for the transport of animals. Just inform us in advance so that the driver was aware of.

faq

How can I pay for the trip from the airport if I go to three points with expectation?

You can pay now your trip from the airport to the first address in Moscow. Then you can pay your city trip directly to the driver.

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Where will my driver be waiting for me in the airport terminal?

Your driver will be waiting for you near the airport information desk in the arrivals hall with a board with your name on.

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What if the flight is delayed or early?

We will check the flight status on the day and meet you according.

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What do I do if I cannot locate my driver?

Please don't leave the arrivals hall and call us +7 495 204 19 45. Please don't worry, your driver will find you soon.

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We have children traveling with us, can you provide child/infant seats?

Yes. Please tell us the ages of the children and we'll provide suitable child seats.

faq

Can I smoke in the car?

Sorry, you can't. All our cars are non-smoking area.