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Terms & Conditions

The following Terms & Conditions apply to all services provided by Rulevoy Limited Liability Company (ООО «Рулевой»), 11 Krasnoarmeyskaya Street, Moscow, Russian Federation.

Privacy Policy

Company does not store credit card details and does not share customer details with any third parties. All information received via email or forms will be considered private and will never reach any other person outside, never has and never will share your information with any third party company.

Company is committed to protecting the privacy of its customers. Please do not submit your information to us by any means if you are younger than eighteen. For Company the protection of privacy and personal data has top priority. Our privacy practices are in accordance with the Federal Law 152 of 27.07.2006 and other provisions of data protection on the Internet. Information is collected for two reasons: first, to process the reservation, and second, to provide the Customer with the best possible service. Company will not send out marketing e-mail in the future unless so consented by the Customer. To protect your data against accidental or intentional manipulation, loss, destruction or access by unauthorized persons we use technical and organizational security measures that we continuously improve in accordance with the technical development. 

Our website uses cookies. A cookie is a small file of letters and numbers that we put on your computer if you agree. These cookies allow us to distinguish you from other users of our website, which helps us to provide you with a good experience when you browse our website and also allows us to improve our site. The cookies we use are “analytical” cookies. They allow us to recognize and count the number of visitors and to see how visitors move around the site when they are using it. This helps us to improve the way our website works, for example by ensuring that users are finding what they are looking for easily.

Payment.

Payment for any requested airport transfer can be made by credit or debit card on the Company’s web-site or by cash to a driver. Payment in advance is required to be sure in a stable booking with us. There is a charge applied to card payments which is for processing the payment. A receipt for the payments can be acquired from our driver upon request or by emailing us and asking for an invoice to be issued.

 

Definitions.

“Booking” means a Customer’s request for Services howsoever communicated to the Company as evidenced by the Company’s records.

“Business Day” means a day (excluding Saturdays, Sundays and public holidays) which is also a day on which clearing banks in Moscow are open.

“Cancellation Fee” means a fee charged by the Company for the cancellation of the Services by the Customer whether or not the Vehicle has arrived at the Collection Address.

“Contract” means a contract for the provision of the Services to the Customer and each such Contract shall incorporate these Terms.

“Moscow” means the area located inside of the Moscow Ring Motorway.

“Charges” means the Company’s charges shown in the Price List or other published information.

“New Year’s Period” means period between 00:00 hours on 30 December to 23:59 on 3 January, in any year.

“Collection Address” means the address stated by the Customer at the time of making the Booking as the address from which the Vehicle shall collect the Passenger (s).

“Company” means either Rulevoy Company Ltd. or such of its subsidiaries or associated companies, as is the company which provides the Services pursuant to a Contract and which expression shall, where the context allows, include their respective agents and sub-contractors.

“Credit and Debit Card Services” means Services provided by the Company to the Customer, to be paid for by the Customer to the Company by way of a credit or debit card payment.

“Customer” means any person(s), firm or company to whom the Company provides Services.

“Driver” means any person who provides his/her services, for the transportation of Passengers by a Vehicle, to the Company pursuant to a contract for services.

“Event Of Force Majeure” means any act or event beyond the Company’s reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.

“In Writing” means any written communication including email and SMS.

“Free Waiting Time” means the time of waiting for Passenger(s) in an airport or another point of pick-up address which is included in Price of the airport transfer. 

“Passenger(s)” means the Customer and such persons who the Customer shall authorize and/or permit to make use of the Passenger Services by travelling in a Vehicle.

“Vehicle” means any vehicle provided by the Company for the carriage of Passengers.

“Price List” means the list maintained by the Company of its Charges relating to the Services from time to time and a current copy of which can be obtained on request.

“Services” means the transportation of Passengers by car or any other services agreed in writing between the Company and the Customer from time to time.

“Terms” means these terms and conditions, as amended from time to time, to which the Passenger(s) agree upon using any of our services.

“Waiting Time Fee” means a fee charged to the Customer by the Company in accordance with the Price List.


Basis of Contract.

The Company shall sell and the Customer shall purchase the Services in accordance with any quotation or offer of the Company which is accepted by the Customer, or any Booking of the Customer which is accepted by the Company, subject in either case to these Terms & Conditions.

The Customer accepts these Terms & Conditions by placing an order on the Company’s website www.supertransfer24.com

After the Customer has made a Booking, he (she) will receive an e-mail from the Company acknowledging that the latter has received the confirmation.

The Company will accept the Booking made by the Customer by sending to The Customer an e-mail of confirmation. The Contract will only be formed when such a confirmation e-mail is sent to the Customer. No reservation submitted by the Customer shall be deemed to be accepted by the Company unless and until confirmed in writing by the Company.


Passenger Services.

When making a Booking for the Credit and Debit Card Services, the Customer must elect to pay the Company for the Services either by way of a credit card or a debit card payment, details of which shall be processed by the Company.

In consideration for the performance of the Credit and Debit Card Services, the Customer shall pay the Charges by way of a credit or debit card payment. Such Charges in relation to the Credit and Debit Card Services shall include a card handling fee.

The price provided to the Customer at the time of making the Booking shall be based on the journey specified by the Customer at the time of Booking. The price quoted by the Company shall be based upon the Company’s chosen route between the Collection Address and the Customer’s destination (via any other pick -up points or drop-off points stated by the Customer at the time of making the Booking).

Should the Customer wish to take a specific route (which is different to that taken by the Company) the Company reserves the right to charge the Customer an additional charge in relation to that Booking.

The Company reserves the right to charge the Customer for any additional costs which may be incurred by the Company as a result of any variation or deviation from the original journey specified at the time of Booking, as detailed below.

The Company shall be entitled to vary the Price List from time to time by giving not less than 5 Business Days written notice to the Customer.

Neither the Company nor any of its contracted or sub-contracted drivers or suppliers will accept responsibility for loss or damage to the Customers’ luggage. Customers are responsible for ensuring that their luggage is loaded/unloaded on the vehicle at all times. The Company or its contracted or sub-contracted third parties have the right to refuse any Customer or to make the journey due to the Customer having excess luggage which would result in the vehicle being unsafe whilst in motion.

Vehicles are booked by Customers as requested by the same. Vehicles to carry a larger number of Customers and luggage are available and can be booked as required. Please check the Company’s website for luggage limitations and vehicle types.

Every effort will be made by the Company to ensure that Vehicle(s) arrive on time and reach destinations on time. The Company shall not be held responsible or liable for any delays (and/or arising consequential losses) that occur beyond its control. The Company and its employees aim at running a reliable service for you and whether alternative options will be given and the Customer refuses, the Company will not be liable for any loss.

If the Driver cannot arrive on time to appointed pick-up address because of unexpected traffic difficulties, the Company will redirect the Customer's order to one of Company's partner companies that operate in the proximity of the pick-up location. In this case the responsibility for job fulfilment is shifted to the partner company and any further complaints should be addressed to them.

Any estimated trip times and times of arrival presented by the Company on its website, are only to be taken as indicative, and are not subject to traffic and/or weather conditions and final route taken by the Driver. Therefore, the Customer does agree that he (she) is responsible for setting an appropriate agreed time that allows him (her) sufficient time to reach the destination to subsequently check-in for a flight, take a train or fulfill any other dependencies he (she) might have.

The price of airport transfer only includes the costs for the first hour of the car parking in the airport starting from the plane landing. Car parking fees since the second hour at the airport as well as all car parking fees of any other pick-up points will be chargeable to the Customer.

In the event that the Customer requires the Company at the beginning and/or during the course of the Original Journey to make any alterative pick-up(s) or collection(s) of Passenger(s) during the course of the Original Journey or to drop off Passengers at any locations other than as specified in the Original Journey or to take any variation from the Original Journey as specified at the time of Booking, additional charges may be applied by the Company, as detailed in the Price List. The Company reserves the right to decline carriage to any Passenger who does not agree to the price being recalculated to new specifications.

The Company reserves the right to charge the Customer a surcharge for all journeys made during the New Year Period and Public Holidays, such surcharge as detailed in the Price List.

The Company may, in its absolute discretion, decline to accept any Booking.

In providing the Passenger Services, a Driver shall choose, at his/her sole discretion, the route from the Collection Address to the Customer’s destination. If a Customer requests that a specific route is taken, any price quoted in respect of such journey may be amended.

Customers must inform the Company at the time of making a booking if the Customer or any Passenger wishes to carry any domestic animals in any Vehicle. All domestic animals should be carried in a suitable box or cage, if appropriate and/or be suitably restrained. The Company and/or the Driver reserve the right to cancel a booking on arrival if the Company has not been informed of the Customer’s requirement to carry an animal in the Vehicle. Guide dogs are exempt from this requirement and are permitted to be carried in any Vehicle.

Passengers are not permitted to smoke and consume alcohol in any Vehicle. All Passengers are required to use seatbelts at all times.

The Company accepts no responsibility for the loss or damage to any luggage which is transported in a Vehicle. The Customer acknowledges and accepts that any luggage stored in the Vehicle may move around during the journey and accordingly the Customer (and any Passengers) should take extra care when opening the luggage compartment of the Vehicle.

Passengers are required to comply with current customs laws and regulations and the Company shall not be responsible for any delays caused by any failure to comply with the same.

The Company won’t allow unaccompanied children less than 12 years of age to travel alone in a Vehicle. When booking a journey for any child older than 12 years of age the caller must inform the Company that a child will be travelling. The Company does not accept any additional responsibility for any child who travels unaccompanied in a Vehicle.

The Company reserves the right to refuse to transport any Passenger who behaves in a disorderly, threatening or abusive manner or who, in its absolute discretion, the Company considers a nuisance or a danger to its employees, agents, subcontractors or to fellow Passengers. The Company will do what it reasonably can to assist those who are not capable of boarding and alighting a Vehicle unaided.

Any dates, periods or times specified by the Company in connection with the performance of the Passenger Services are estimates only and time shall not be of the essence for the performance by the Company of its obligations under the Contract. The Company makes no warranty that the Customer shall be delivered within the Customer’s stipulated time period (if any) and/or within any time period stated by the Company.

The Company shall not be responsible for any property left by Passengers in any Vehicle. Such property will be stored by the Company for a period of 14 days and thereafter the Company shall be entitled to return, destroy or otherwise dispose of such property as it, in its absolute discretion, sees fit.

 

Cancellation Policy.

All cancellations must be notified by calling +74952041945 or e-mailing info@supertransfer24.com 

Any ordered and paid airport transfer can be cancelled not later than 6 hours of the pick-up date and time without any Cancellation fee except the payment system commission equal to 3% of the quoted price.  

Cancellations notified later than 6 hours of the pick-up date and time bear a charge equal to 50% of the quoted price.

Cancellations notified within or later 2 hours of the pick-up time bear a charge equal to 100% of the quoted price.

 

Waiting Time.

The Company will allow 60 minutes of the Free Waiting Time starting from the plane landing when picking up Passenger(s) from an airport. In the event that all booked Passenger(s) have not boarded the Vehicle within 60 minutes of the appointed time the Company reserves the right to charge the Customer a Waiting Time Fee (See Price List) proportionate to the delay in departure from the Collection Address.

In case Customer’s flight is delayed, the Company will find the flight and provide a Vehicle for the arrival of the aircraft. The flight monitoring is included in the price of the airport transfer.

In relation to collection of the Passenger(s) from any point except an airport, the Company will allow 15 minutes of the Free Waiting Time starting from the pick-up time specified by Customer when the Booking is made. The Company reserves the right to charge the Customer a Waiting Time Fee proportionate to the delay in departure from the Collection Address.

In the event that after the Free Waiting Time any contact cannot be made with the Customer or Passenger(s), the booking will be automatically considered cancelled.

 

Force Majeure.

The Company will not be liable or responsible for any failure to perform or delay in performance, regarding any of the Company’s obligations, if they are caused by an Event Of Force Majeure.

In the case of an Event Of Force Majeure affecting the performance of the Company’s obligations under a Contract:

  • the Company will contact the Customer as soon as reasonably possible to notify the same;
  • the Company’s obligations under a Contract will be suspended and the time for performance of the Company’s obligations will be extended for the duration of the Event Of Force Majeure. Where the Event Of Force Majeure affects the delivery of the Service to the Customer, the Company will use its reasonable endeavors to arrange a new delivery date with the Customer after the Event Of Force Majeure is over, provided that the Service is still needed by the Customer.

 

Miscellaneous.

Where the Company has quoted a price, the quoted price shall be valid for 24 hours only or such other time as the Company may specify from time to time.

The Company uses Google Maps to improve the Website user experience for our Customers. However, the Company does not assume any responsibility for the maps accuracy, distance or time displayed by Google Maps. This is a third party service. If the Customer wants to know the exact distance, the average time of a journey or other information displayed by Google Maps, they should call our Customer Service team on +74952041945 or email the Company at info@supertransfer24.com at the time and date of the booking.